Job Title: - Field Service Technician
Location: - On-site at Hill AFB-6006 Wardleigh Rd, Utah
Pay Rate: - $37/Hour on W2
Duration: - 06 Months (Temp-To-Hire)
Hard Requirement : Active Secret Clearance
Note: Please send your updated resume if you want to get submitted.
Position Summary:
-Provide desktop/laptop and some server, IT support for customer; some of the job requirements as listed
-Supports computer users with installation of hardware/software and networking components to meet personal computer needs
-Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning
-Resolves issues including contacting and assisting vendors Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
-Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc... ·
-Performs new computer configuration and coordinates the workstation upgrade/replacement process
-Participates in the deployment of new software platforms
-Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete
-Verify with the customer that the problem has been resolved and close case
Skills Required: -
Experience with McAfee -MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008
- Candidate must work well in a team environment.
- Have excellent communication skills
- Candidate must be a self-motivated.
- Have excellent trouble shooting and analytical skills
- Excellent knowledge of computer hardware, software, and terminology
- Excellent knowledge of computer systems and local area networks Excellent computer skills
- Excellent organizational skills
Experience Required: -
• Minimum 5 years’ experience in an IT support role
Education Required: -
• High School/GED
